Refund Policy
Returns & Refunds at Maddie and Madison
Not every purchase works out, and that's okay. Below is exactly how we handle returns, refunds and cancellations so you always know where you stand.
How long you have
You have 30 days from the day your parcel arrives to request a return. Always email us first at info@maddieandmadison.com with your order number — we'll confirm the return and tell you where to send the item before you ship anything.
What we can accept back
To be refundable, an item needs to come back to us in the same state it left: unworn, unused, with every tag and label still attached. Trying something on to see whether it fits is perfectly fine — that's not the same as wearing it.
If your order arrives damaged
Mistakes in transit happen. If your item shows up faulty or damaged, let us know within 14 days of delivery. Send your order number, a couple of clear photos and a short note about what's wrong to info@maddieandmadison.com, and we'll make it right.
What we can't take back
- underwear, shapewear and bras once the hygiene seal has been opened;
- personalised or made-to-order items;
- anything damaged by misuse rather than by us or the carrier.
Who pays for return shipping
For ordinary returns, the cost of shipping the item back to us is yours to cover. Please pick a carrier that handles customs clearance, since approved returns are routed through our fulfilment warehouse. If the item was damaged or defective, we cover the return — you won't pay a cent.
Restocking
Approved returns may carry a 15% restocking fee. That fee never applies to damaged or defective goods.
Changed your mind right after ordering?
You can cancel free of charge within the first 30 minutes after placing an order. Beyond that point we may already be preparing your parcel, so a later cancellation can either be declined or carry an 8% processing fee.
Getting your money back
After your return reaches us and passes inspection, we send the refund to your original payment method within 5–10 business days. The cost of the original shipping isn't refundable. If a promotional discount stops applying because of the items you've returned, we may recalculate the refund to reflect that.
Contact
SAJET LLC
30 N Gould St Ste 700, Sheridan, WY 82801, United States
Email: info@maddieandmadison.com
We usually reply within 12–24 hours on business days (Monday–Friday).